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Claims

MAKING A CLAIM IS EASY

Need To Make A Claim?

Contact the IPS team first. We will be able to help you through the initial process and get the ball rolling and getting you back on your feet as soon as possible.

You can contact us on +61 7 5345 5415. Alternatively you can email us at insure@ipsqld.com.au.

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Things To Remember

  • Any occurrence that may give rise to a claim, should be reported as soon as possible.
  • What should I do if I have a vehicle accident?
    • Record the name, address, phone number, email address, licence number and insurer of other drivers involved, and the registration numbers of their vehicles.
    • Try to get names, addresses, phone numbers and email addresses of witnesses.
    • Notify the police as soon as possible.
    • If your vehicle is not driveable and you have comprehensive cover, arrange for it to be towed somewhere safe. Make sure you have the address details so that you can let us know where your vehicle is located
  • Do not admit liability to a Third Party for loss, damage or injury.
  • For small losses your insurer will generally require you to obtain 2 quotes for repair/replacement.
  • You should take all reasonable precautions to prevent further loss, damage or liability. This may include carrying out emergency repairs.
  • Contact the Police as soon as possible to report any theft, attempted theft or malicious damage.
  • For large losses it is likely that your insurer will require an assessor be appointed. Please notify us immediately so that we can assist in this process.
  • If you have any queries regarding claims, please don’t hesitate to contact our office.

Online Notification to IPS

In order to make an online notification, you can send us an email to insure@ipsqld.com.au . Remember to include as much detail as possible and also your contact number.

Alternately you can notify us to call you by submitting the following contact request form.

Send Us Your
CLAIM DETAILS
Submit your claim details to us, and we'll start the claim process for you. Note that this will be done during business hours only.
Our insurance specialists are here to look out for you.